A Service Level Contract (SLA) is a documented agreement between a service provider and a customer that identifies both the required services and the expected level of service. The agreement varies by supplier, service and industry. Because applications are moved from dedicated hardware to the cloud, they must reach the same level of service, or even more sophisticated than conventional installations. SLAs for cloud services focus on data center features and more recently include network features (see Carrier`s Cloud) to support end-to-end SLAs.  Depending on the service, the metrics to be monitored may include: for long-term contracts, the parties must verify the performance of the services. Provisions for reporting, meetings, information provision and dispute escalation procedures are sometimes included in the AES and not in the main part of the agreement. Unfortunately, such provisions are often overlooked, but for a service contract to be successful, it is essential that contract management procedures are agreed and effectively followed. 8. LIABILITEDED 8.1 Unless Clause 4.10 applies, the Company is not responsible for periodic backups of your local data files or information that is downloaded or downloaded into the solution and the Company is not responsible for the loss or corruption of data, files or source records resulting from the connection and use of the solution. 8.2 The company is in no way responsible or responsible for the services, products, actions, services, services and guarantees provided by third parties, including suppliers, resellers, distributors and partners that you put directly in contact with that third party. All engagement between you and third parties is based on agreed terms between you and that party.
8.3 The company assumes no responsibility for obtaining the privileges that may be required from your suppliers, customers or recipients of communications made about the solution in order to obtain communications and provide summary data about their account activities with you via email and web-based delivery systems. 8.4 The company does not guarantee that the use of the solution is uninterrupted or error-free. Among other things, the operation and availability of systems used to access the site, including public telephone services, computer networks and the internet, can be unpredictable and disrupt or prevent access to the solution from time to time. The company is in no way responsible for such interventions or Preventing your access or use of the solution, unless the disruption or prevention of access or use of the solution is caused by the negligence of the company. 8.5 Subject to paragraph 4.12, the Entity is not responsible for the loss or corruption of data, files or records resulting from the connection and use of the solution. 8.6 The company will not be responsible for any business losses you will suffer using the solution. 8.7 The Company assumes no responsibility for obtaining rights or fees related to licenses, licensing changes or changes to warranty or assistance agreements that may be required by any of your existing or future software or service providers as a result of the use of the solution. 8.8 Entity assumes no responsibility for the performance of the requirements of the customer, end-customer, government or other regulatory requirements related to the collection, routine security and storage of invoices, bank statements or other documents provided by the OfficeTorque solution.